Symptoms
- App closes unexpectedly during use
- Screen freezes and stops responding to taps
- App is very slow to load the live camera feed
- Crashes happen more often during longer flights
Likely causes
- CommonPhone or tablet low on available memory or storageRunning many apps or having little free storage can cause instability.
- CommonApp needs an update to fix known bugsApp updates frequently address crash and performance issues.
- PossiblePhone operating system outdated or incompatible with the app versionOlder OS versions can lose compatibility with newer app releases.
- PossibleBackground apps competing for resources during flightOther apps running can slow down or destabilize the drone app.
- Less commonOverheating phone throttling performance during extended usePhones can slow down or become unstable when they get too hot.
What to do
- Close all other apps running in the background before starting the drone app.
- Update the drone app to the latest version from the app store.
- Free up storage space on the phone if it's nearly full.
- Update the phone's operating system if an update is available.
- Restart the phone completely before a flight session.
- Avoid leaving the phone in direct sunlight, which can cause it to overheat and throttle performance.
- If crashes persist across different phones with updated software, contact the drone manufacturer's support for further troubleshooting.
When to call a pro
This is a software and device issue; contact the drone manufacturer's app support if it persists across multiple updated phones.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.