Symptoms
- Error message about lens on the screen
- Lens won't extend or retract fully
- Grinding or clicking sound from the lens
- Camera shuts off automatically after the error
Likely causes
- CommonSand, dirt, or debris in the lens barrelSmall particles can jam the extending mechanism.
- CommonLens bumped or dropped while extendedImpact can knock the lens barrel out of alignment.
- PossibleBattery too weak to power the lens motor fullyLow power can cause the lens to stall partway through extending.
- PossibleWorn lens gears or motorMechanical wear over years of use can cause intermittent errors.
- Less commonInternal lens element or ribbon cable damageRequires professional disassembly to repair.
What to do
- Turn the camera off, remove the battery for 30 seconds, then reinsert and power on.
- Gently tap the camera body (not the lens) while it's powering on to help dislodge minor debris.
- Check the battery charge level and try a freshly charged battery.
- Visually inspect the lens barrel edges for visible sand, dirt, or a crooked alignment.
- If the lens is interchangeable, remove and reattach it, checking for bent lens mount pins.
- Avoid forcing the lens barrel by hand, which can cause more damage.
- If the error persists after these steps, the lens or camera needs professional inspection.
When to call a pro
If restarting and a battery swap don't clear the lens error, a camera repair shop can safely realign or clean the lens mechanism.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.