Symptoms
- Phone was working before the drop
- Screen stays black, no vibration or sound on power press
- No response to charging either
Likely causes
- CommonBattery connector jarred looseA hard impact can pop the internal battery cable loose without other damage.
- CommonScreen assembly damaged, phone actually onThe phone may be powered but the display itself is broken, giving a false 'dead' appearance.
- PossibleLogic board damage from impactMore likely after a hard drop onto concrete or from a height.
What to do
- Plug the phone into a charger and wait 15–30 minutes, then try a forced restart.
- Listen and feel for vibration or notification sounds even with a black screen — that suggests the screen itself is broken, not the phone.
- Try connecting the phone to a computer to see if it's recognized, which indicates it's powering on.
- Inspect for visible damage like a bulging back or cracked screen that might explain the failure.
- If nothing works after charging and a forced restart, the issue likely needs a professional diagnostic.
Tools and parts
- Charging cable
When to call a pro
If a forced restart and charging don't bring it back, take it to a repair shop for a diagnostic — they can check the battery connector and logic board without guessing.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.