Symptoms
- Button doesn't spring back after pressing
- Phone repeatedly shows the power-off/restart menu
- Phone won't turn off or keeps rebooting
Likely causes
- CommonDebris or a bent housing holding the button downDust, sand, or a drop can wedge the button in its inward position.
- CommonCase pressing on the buttonA tight or damaged case can physically hold the button pressed.
What to do
- Remove the phone case immediately and see if the button releases.
- Gently try to pry the button outward with a fingernail — do not force it with metal tools.
- Blow compressed air along the button's edges to dislodge sand or dust.
- If the power menu keeps popping up, tap 'Cancel' repeatedly and try a forced restart once the button is free.
- If the button stays stuck after cleaning, stop pressing on it and get it looked at before it damages the internal switch.
Tools and parts
- Compressed air
- Fingernail (no metal tools)
Replacement power button assemblySearch: “power button flex cable for your model”
When to call a pro
If the button won't release or keeps forcing restarts, a repair shop can replace the button assembly quickly and cheaply.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.