Symptoms
- Visible crack lines or shattered glass
- Glass shards on the surface
- Touch may or may not still respond
- Display may show discoloration near the crack
Likely causes
- CommonImpact from a dropCorners and edges take the hardest hits and crack first.
- PossiblePressure crack from sitting on the phone or a tight pocketCreates a spiderweb pattern without an obvious drop.
- Less commonPre-existing weak point from a prior minor crackSmall chips can spread into larger cracks over time.
What to do
- Stop using the phone with bare fingers if glass is loose — shards can cut you.
- Cover the screen with clear packing tape to hold shards in place until repaired.
- Back up your data over Wi-Fi or cloud sync as soon as possible in case the screen fails completely.
- Check whether touch still responds fully; note any dead zones for the repair tech.
- Get a tempered glass screen protector as a temporary shield if you must keep using it.
- Schedule a screen replacement rather than waiting — cracks let in dust and moisture.
Tools and parts
- Packing tape
- Screen protector (temporary)
Replacement screen assemblySearch: “phone screen replacement kit for your model”
Tempered glass screen protectorSearch: “tempered glass screen protector for your model”
When to call a pro
Have a professional replace the screen rather than DIY unless you're experienced — modern screens are glued in and glass can shatter further during a home repair.
Safety
Use caution
Loose glass shards can cut fingers; handle carefully and avoid pressing on the cracked area.