Can't hear audio on FaceTime calls

Symptoms

• Video connects but no sound plays
• Other person can hear you but you can't hear them
• Sound works on regular calls but not FaceTime
• Audio works when using headphones but not the speaker

Likely causes

• CommonAudio routed to a different device like AirPods or a TVFaceTime can send audio to a previously connected AirPlay or Bluetooth device out of range.
• CommonVolume turned down or phone mutedThe ringer/mute switch also affects FaceTime call volume on some settings.
• PossibleFaceTime or microphone permission issueRestricted permissions can silence audio for the app specifically.
• PossibleWeak Wi-Fi or cellular connectionA poor connection can cause audio (but not video) to fail intermittently.
• Less commonSoftware glitch in the FaceTime appA temporary bug can cause one-way or no audio on an otherwise working call.

What to do

1. Check the audio route icon during the call and select iPhone if it's set to another device.
2. Make sure the ring/silent switch isn't muting the call and turn up the volume.
3. Go to Settings > FaceTime and confirm Microphone access is enabled under Privacy settings.
4. Disconnect any Bluetooth or AirPlay devices to force audio to the phone speaker.
5. End the call and restart it to refresh the audio session.
6. Check your Wi-Fi or cellular connection strength and switch networks if weak.
7. Restart the iPhone to clear any stuck FaceTime process.
8. Update iOS if a pending update is available, since FaceTime bugs are sometimes fixed this way.

When to call a pro

If FaceTime audio still fails after checking routing, permissions, and restarting, and other calls work fine, consider reinstalling or contacting Apple Support.

Safety