Audio & calls

Call recording has no sound or is one-sided

This usually reflects a limitation or setting in the recording app or service rather than a phone defect, since many regions and apps restrict two-way call recording by default. Checking app settings and legal requirements comes first.

Difficulty
Moderate
Time
10–20 minutes
DIY cost
$0
Pro cost
$0

Symptoms

  • Recorded call file plays with no sound
  • Only your voice or only the caller's voice is recorded
  • Recording app shows the file was saved but it's silent
  • Feature worked before but stopped after an update

Likely causes

  • CommonApp or carrier limits recording to one side onlyMany call recording features are designed to capture only your voice for legal or technical reasons.
  • CommonRecording app lacks proper call audio accessSome recording apps need specific permissions or work only with speakerphone active.
  • PossibleSpeakerphone not enabled during a recording that requires itCertain recording apps only capture audio when speakerphone is on, since they use the mic rather than the call line directly.
  • PossibleOS-level restrictions on call recordingSome phone operating systems restrict third-party call recording apps from accessing the call audio stream.
  • Less commonApp bug after a software updateAn app or OS update can occasionally break previously working recording functionality.

What to do

  1. Check the recording app's instructions, since many require speakerphone to be on to capture both sides.
  2. Confirm the app has microphone and phone permissions in Settings.
  3. Check your local laws on call recording consent before recording any call.
  4. Test with speakerphone on versus off to see which setting captures sound.
  5. Update the recording app to the latest version.
  6. Try a different, reputable call recording app to compare functionality.
  7. Check the phone manufacturer's support page, since some phones don't support third-party call recording without extra steps.
  8. If no method captures both sides of the call and you have a legitimate need, look into your carrier's built-in call recording feature if offered.

When to call a pro

If you need reliable two-way call recording for legitimate business purposes, consider your carrier's official recording feature or consult a professional about compliant options.

Safety

Generally low risk

Generally low risk for a careful person. Stop if anything looks different from what this guide describes.

Related guides

Operator provides AI-generated troubleshooting information. It can be wrong. For safety-critical, electrical, gas, structural, medical, automotive safety, or other high-risk problems, consult a qualified professional.