Symptoms
- Other devices can't find the hotspot network
- Hotspot connects but has no internet
- Hotspot turns off automatically after a short time
- Works with some devices but not others
Likely causes
- CommonPersonal hotspot not enabled or allowed on the planSome carrier plans require hotspot to be added or have it disabled by default.
- CommonHotspot data limit reachedMany plans cap hotspot data separately from regular data and slow or block it after the limit.
- PossibleWi-Fi password mismatch on the connecting deviceAn incorrect or outdated saved password prevents the other device from joining.
- PossibleMaximum connected devices reachedHotspots often limit how many devices can connect simultaneously.
- Less commonPhone's cellular data is off or has no signalHotspot needs an active cellular data connection to share, so it will fail without a data connection at all.
What to do
- Check that cellular data itself is turned on and has signal before enabling the hotspot.
- Go to Settings > Personal Hotspot (or Mobile Hotspot) and confirm it's toggled on.
- Check your carrier account or app to see if hotspot data is included and how much you've used.
- Verify the Wi-Fi password shown in hotspot settings matches what you're entering on the other device.
- Disconnect other devices from the hotspot if you've hit a connection limit.
- Restart both the phone and the connecting device.
- Try connecting via USB or Bluetooth tethering instead of Wi-Fi hotspot to isolate the issue.
- If hotspot still won't work despite settings being correct, contact your carrier to confirm hotspot is enabled on your plan.
When to call a pro
If hotspot settings look correct but it still won't work, contact your carrier to confirm the feature and data allowance are active on your plan.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.