Phone connected to Wi-Fi but no internet

Symptoms

• Wi-Fi icon shows full bars but pages won't load
• Other devices on the same network also can't get online
• Works fine on cellular data
• A small exclamation mark or 'no internet' label appears next to Wi-Fi

Likely causes

• CommonRouter lost connection to the internet service providerThe local Wi-Fi network can work fine internally while the modem's connection to the ISP is down.
• CommonDNS server issueA DNS problem can prevent websites from loading even though the network connection itself works.
• PossibleISP outage in the areaA provider-side outage affects all devices on that network at once.
• PossiblePhone-specific network configuration issueA corrupted network profile on just the phone can cause this even when other devices work.
• Less commonRouter's device limit or internal issueSome routers have quirks that block internet access for specific devices while still allowing local connection.

What to do

1. Check if other devices on the same Wi-Fi also have no internet, which points to the router or ISP.
2. Restart the router and modem by unplugging both for 30 seconds.
3. Check your ISP's outage map or status page for your area.
4. On the phone, forget the Wi-Fi network and rejoin it.
5. Try switching the phone's DNS settings to a public DNS like 8.8.8.8 in the Wi-Fi network's advanced settings.
6. Restart the phone to refresh its network stack.
7. Test with cellular data to confirm the phone itself can reach the internet normally.
8. If only your phone lacks internet while other devices work, reset network settings on the phone.

When to call a pro

If the whole household loses internet repeatedly even after router restarts, contact your internet service provider to check the line or equipment.

Safety