Symptoms
- Connected device randomly drops and reconnects
- Disconnects happen more at certain distances
- Audio or data cuts out briefly then resumes
- Problem is worse near other electronics
Likely causes
- CommonLow battery on the phone or the paired accessoryDevices sometimes prioritize power saving by dropping Bluetooth connections when battery is low.
- CommonInterference from other wireless devicesWi-Fi routers, microwaves, and other Bluetooth devices can interfere with the connection.
- PossibleBeing at the edge of Bluetooth rangeBluetooth typically has a range of about 30 feet, less through walls or obstructions.
- PossibleOutdated Bluetooth firmware on the phone or accessoryManufacturer updates often address connection stability bugs.
- Less commonToo many Bluetooth devices paired or nearbyA crowded Bluetooth environment can cause devices to compete for connection.
What to do
- Charge both the phone and the Bluetooth accessory fully.
- Move closer to reduce distance between the two devices.
- Move away from other electronics like microwaves, routers, and other Bluetooth devices.
- Forget the device in Bluetooth settings and re-pair it from scratch.
- Check for a firmware update for the accessory through its companion app.
- Turn off Bluetooth on other nearby devices temporarily to reduce interference.
- Update the phone's software if an update is available.
- If disconnects continue with multiple accessories, reset network settings on the phone as a broader fix.
When to call a pro
If Bluetooth disconnects persist across multiple accessories after resets and updates, a technician can test the phone's Bluetooth hardware.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.