Symptoms
- Water left in the drum after the cycle ends
- Clothes are soaking wet at the end
- Machine hums but doesn't seem to pump out water
- Cycle stalls on drain or spin step
Likely causes
- CommonClogged drain pump filterCoins, lint, and small items collect in the pump filter and block water flow.
- CommonKinked or clogged drain hoseA pinched hose behind the machine or one clogged with lint stops water from leaving.
- PossibleForeign object jammed in the pump impellerA sock, wire, or coin lodged in the pump can stop it from spinning.
- PossibleFailed drain pump motorThe pump motor itself can burn out or seize after years of use.
- Less commonFaulty lid switch or door latch preventing drain stepSome machines won't proceed to drain if they sense the door or lid isn't securely closed.
What to do
- Unplug the washer or shut off its breaker before accessing the pump area.
- Locate the drain pump filter, usually behind a small panel at the front bottom of the machine, and place towels down first.
- Open the filter slowly to let trapped water out gradually, then remove and clean out any debris.
- Check the drain hose at the back of the machine for kinks or clogs and straighten or clear it.
- Confirm the door or lid closes and latches fully, since some models won't drain otherwise.
- Run a drain-only or spin cycle to test; if water still won't leave, the pump motor may need replacement.
Tools and parts
- Towels
- Shallow pan
- Screwdriver
Washing machine drain pumpSearch: “washing machine drain pump replacement”
When to call a pro
If the filter and hose are clear but water still won't drain, call an appliance technician to test the drain pump motor.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.