Symptoms
- No sound plays from videos, music, or notifications
- Volume buttons don't seem to change anything audible
- Sound works through headphones but not speakers
Likely causes
- CommonVolume turned down or mutedPhysical mute switches or a low media volume are the most common causes.
- CommonTablet still connected to a Bluetooth speaker or headphonesAudio routes to the last connected Bluetooth device even if it's out of range or off.
- PossibleSpeaker grille blocked by a case or debrisA case covering the speaker holes can muffle or block sound entirely.
- PossibleDo Not Disturb or a specific volume channel mutedMedia volume and ringer/notification volume are often separate settings.
What to do
- Check the volume level and any physical mute switch, and turn media volume up.
- Go into Bluetooth settings and disconnect or forget any paired speaker or headphones.
- Remove the case and check that nothing is covering the speaker grilles.
- Test sound with headphones plugged in to confirm whether the issue is speaker-specific or system-wide.
- Restart the tablet to rule out an audio service glitch.
- If headphones work but speakers stay silent after all this, the speaker hardware itself may have failed.
Tools and parts
Replacement speaker componentSearch: “speaker replacement for your tablet model”
When to call a pro
If headphones work fine but the speakers stay silent after ruling out Bluetooth and volume settings, a repair shop can test and replace the speaker component.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.