Symptoms
- Keyboard doesn't type anything
- Tablet doesn't recognize the keyboard case is attached
- Keyboard backlight or indicator lights don't turn on
Likely causes
- CommonSmart connector contacts dirty or misalignedPocket lint or a loose fit can prevent the pins from making contact.
- CommonBluetooth keyboard not paired or has a dead batteryWireless keyboard cases need charging and pairing separately from a magnetic connection.
- PossibleCase attached to the wrong port or at a slight angleA case not fully seated won't make a solid connection.
What to do
- Detach and reattach the keyboard case firmly, making sure it clicks or seats fully.
- Clean the smart connector pins on both the tablet and case with a dry cloth.
- If it's a Bluetooth keyboard, check that it's charged and go into Bluetooth settings to pair it again.
- Restart the tablet with the keyboard attached to force it to re-detect the accessory.
- Test the keyboard case on another compatible tablet if available, to see if the issue is the case or the tablet.
- If neither cleaning nor re-pairing works, the connector or keyboard hardware itself may have failed.
Tools and parts
- Dry cloth
Replacement keyboard caseSearch: “keyboard case for your tablet model”
When to call a pro
Keyboard cases are generally replaced rather than repaired if the connector fails; check the manufacturer's warranty before buying a new one.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.