Symptoms
- Previously bought apps aren't in your library
- App shows as needing to be purchased again
- In-app purchases or subscriptions seem missing
Likely causes
- CommonSigned into a different account than the one used to purchaseMultiple accounts (personal vs. family, or a new account after a reset) can hide previous purchases.
- CommonPurchase history not yet syncedA weak connection or a recent account change can delay purchase history from updating.
- PossibleRegion or country setting mismatchSome purchases don't show if your account's store region has changed since the purchase.
What to do
- Check which account you're signed into in the app store settings and confirm it matches the one used for the original purchase.
- Look for a 'purchased' or 'not on this device' tab in the app store to find previously bought apps.
- Restart the tablet and try loading the purchase history again after a stable Wi-Fi connection is confirmed.
- Sign out and back into your account to force a refresh of purchase history.
- If purchases are missing under the correct account after these steps, contact the app store's support with your purchase receipt as proof.
When to call a pro
This is an account/software issue; the app store's own customer support can restore purchases if they don't reappear after checking the account.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.