Symptoms
- App locks features claiming your subscription expired
- You're sure you're still paying for the subscription
- Error appears after a phone or account change
- Restarting the app doesn't clear the error
Likely causes
- CommonPayment method failed to process the renewalAn expired card or bank decline can cause a subscription to lapse without an obvious notice.
- CommonSubscription accidentally canceledIt's easy to cancel a subscription by mistake while managing others.
- PossibleApp hasn't re-verified your active subscription with the app storeA sync delay between the store and the app can show a false expired status.
- PossibleSigned into a different account than the one with the active subscriptionSubscriptions are tied to the specific account that purchased them.
- PossibleSubscription genuinely expired and needs manual renewalSome subscriptions don't auto-renew and need to be manually restarted.
What to do
- Check your subscription status directly in your app store account's subscription management page.
- Confirm you're signed into the same account associated with the subscription.
- Check your payment method for expiration or issues.
- Restart the app to force it to re-check subscription status.
- Use the app's 'restore purchases' option if available.
- Renew or resubscribe manually if it shows as genuinely canceled or expired.
- Contact the app store's billing support if you were charged but the app still shows expired.
When to call a pro
If you were charged but the subscription still shows as expired, contact the app store's billing support directly for the discrepancy.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.