Symptoms
- Cracked, unresponsive, or otherwise damaged screen needing replacement
- Deciding between manufacturer repair, third-party shop, or DIY
- Concerned about cost or losing water resistance
- Wondering if it affects warranty or resale value
Likely causes
- CommonManufacturer repair (highest cost, uses genuine parts)Usually the most expensive option but preserves original specs, water resistance, and features like True Tone.
- CommonThird-party repair shop (moderate cost, faster, mixed part quality)Often cheaper and quicker, with quality varying by shop and parts used.
- PossibleDIY repair kit (lowest cost, highest risk)Cheapest option but risks further damage, voided warranty, or losing water resistance if done incorrectly.
What to do
- Check if your phone is under warranty or has accidental damage coverage before paying out of pocket.
- Get quotes from the manufacturer and at least one reputable local shop to compare.
- Ask whether the shop uses genuine or high-quality aftermarket parts, since this affects color accuracy, touch feel, and features.
- Ask if water resistance will be retested or resealed after the repair.
- Back up your data before any repair in case something goes wrong.
- If considering DIY, watch for tools needed (heat, suction, precision screwdrivers) and realistic difficulty before committing.
Tools and parts
- Varies by repair method
Screen replacement kit (if DIY)Search: “screen replacement kit for [your phone model]”
When to call a pro
Use a manufacturer or reputable repair shop if your phone has advanced features (Face ID, True Tone, water resistance) you want fully preserved.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.