Symptoms
- Display shows images, colors, and video normally
- No response anywhere to touch
- Buttons (if any) may still work
- Often follows a drop or screen replacement
Likely causes
- CommonDigitizer layer cracked or disconnectedThis layer is a separate sensor from the display and can fail independently.
- CommonLoose digitizer connector cableA drop can jar the digitizer's own cable loose while the display cable stays connected.
- PossibleRecent screen repair with a faulty or improperly seated partIf this started right after a repair, the new part or its connection may be at fault.
What to do
- Force restart the phone to rule out a software freeze.
- Connect to a computer and see if you can navigate using accessibility features like voice control, if available, to back up data.
- If this happened right after a screen repair, contact that repair shop, since it may be a loose connection covered by their workmanship.
- Avoid pressing on the screen trying to fix it.
- Get a diagnostic at a repair shop to confirm whether it's the digitizer, its cable, or another component.
Tools and parts
Digitizer or screen assemblySearch: “digitizer replacement for [your phone model]”
When to call a pro
See a repair shop for a proper diagnosis and repair, since this is a hardware issue that software fixes won't resolve.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.