Symptoms
- Rear camera shows black screen or an error message
- Front camera works fine
- Switching to rear camera in the app freezes or crashes it
- Rear camera flash or focus may also seem unresponsive
Likely causes
- CommonSoftware glitch or app conflict specific to the rear cameraDriver issues can affect one camera while leaving others working.
- CommonObstruction, cracked lens cover, or debris blocking the rear lensPhysical blockage or a shattered lens cover can prevent the sensor from capturing an image.
- PossibleRear camera module or ribbon cable damaged from a dropThe rear camera assembly can be jarred loose or cracked internally by impact.
What to do
- Check the rear lens for visible cracks, dirt, or a broken cover glass.
- Clean the lens area with a microfiber cloth.
- Force close the camera app and restart the phone.
- Test in a different camera app if available.
- Check camera permissions in settings.
- Update the operating system and retest.
Tools and parts
- Microfiber cloth
Rear camera moduleSearch: “rear camera replacement for [your phone model]”
When to call a pro
See a repair shop if the rear camera still fails after cleaning and a restart, or if the lens cover glass is visibly cracked.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.