Symptoms
- Camera preview stops updating and looks frozen
- Shutter button doesn't respond
- Happens more after extended use or with other apps open
- Sometimes recovers after a delay or requires closing the app
Likely causes
- CommonApp resource overload or memory conflictRunning many apps at once can starve the camera app of the resources it needs.
- CommonOverheating from extended camera or video useCameras generate heat quickly, especially recording video, and can freeze as a protective measure.
- CommonLow storage space interrupting photo/video savingIf there isn't enough space to save a capture, the app can hang.
- PossibleOutdated app or OS with a known freezing bugSome versions have documented issues fixed in later updates.
What to do
- Force close the camera app and reopen it.
- Close other apps running in the background before using the camera.
- Let the phone cool down if it feels warm.
- Free up storage space.
- Update the operating system and camera app.
- Restart the phone if freezing continues.
When to call a pro
See a repair shop if freezing continues after all software steps and cooling down, since a hardware fault becomes more likely.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.