Symptoms
- Visible lines or scratches on the glass
- Scratches catch a fingernail when run across them
- Glare or slight haze in bright light over the scratched area
Likely causes
- CommonCarrying the phone with keys or coinsHard objects sharing a pocket are the most common cause of deep scratches.
- CommonPlacing the phone face-down on rough or gritty surfacesSand, gravel, or unfinished wood can scratch glass without a drop.
- Less commonUsing an abrasive cleaning clothNon-microfiber cloths can introduce fine scratches over time.
What to do
- Clean the screen with a microfiber cloth to make sure it's not just smudges or a film.
- Run a fingernail lightly over the mark — if it catches, it's a true scratch in the glass.
- Apply a tempered glass screen protector, which can visually minimize shallow scratches and prevent new ones.
- Avoid carrying the phone loose with keys, coins, or other hard items going forward.
- If scratches are deep enough to catch on your finger while swiping or affect visibility, consider a screen replacement.
Tools and parts
- Microfiber cloth
- Tempered glass screen protector
Tempered glass screen protectorSearch: “screen protector for your model”
When to call a pro
If scratches are deep enough to affect touch feel or visibility even under a protector, a repair shop can replace the screen glass.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.