Symptoms
- Other device doesn't appear in the AirDrop/Nearby Share list
- Transfer starts but fails partway through
- Works with some devices but not others
- Receiving device shows as available but sending fails
Likely causes
- CommonWi-Fi or Bluetooth turned off on one deviceAirDrop and Nearby Share use both Wi-Fi and Bluetooth together, and both need to be on.
- CommonVisibility set to 'Contacts Only' and devices aren't in each other's contactsThis common default setting hides your device from anyone not already saved as a contact.
- PossibleDevices too far apartThese features typically require close proximity, generally within 30 feet or much closer for reliable transfer.
- PossiblePersonal Hotspot active interfering with AirDrop (iPhone)Having a personal hotspot turned on can sometimes interfere with AirDrop's own Wi-Fi Direct connection.
- Less commonSoftware bug after an updateOccasionally an OS update introduces a temporary bug in these sharing features.
What to do
- Confirm both Wi-Fi and Bluetooth are turned on for both devices.
- Set AirDrop visibility to 'Everyone for 10 Minutes' (iPhone) or check Nearby Share visibility settings (Android) temporarily for the transfer.
- Bring the two devices much closer together, ideally within a few feet.
- Turn off Personal Hotspot temporarily if it's active on the sending iPhone.
- Restart both devices.
- Toggle Wi-Fi and Bluetooth off and back on on both devices.
- Update both devices' software if updates are available.
- If transfers fail consistently between two specific devices, try transferring to a third device to isolate which one has the issue.
When to call a pro
If transfers consistently fail after checking visibility, proximity, and restarting both devices, consider using cloud storage or a cable as an alternative until the issue is resolved.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.