Android Auto or CarPlay won't connect

Symptoms

• Car screen doesn't show Android Auto or CarPlay option
• Connection starts then disconnects repeatedly
• Works wired but not wirelessly, or vice versa
• Worked before but stopped after an update

Likely causes

• CommonFaulty or non-data USB cableSome cables only support charging and can't carry the data needed for these car connectivity features.
• CommonApp permission not granted for Android Auto or CarPlayThe phone may require explicit permission the first time it connects to a specific car.
• PossibleCar's USB port or software issueSome car USB ports are charge-only, or the infotainment software needs an update.
• PossibleWireless connection interferenceFor wireless CarPlay/Android Auto, Bluetooth and Wi-Fi Direct interference can prevent a stable link.
• Less commonSoftware bug after a phone or car updateAn update on either side occasionally introduces a temporary compatibility issue.

What to do

1. Try a different USB cable, ideally the one that came with the phone, since many cables are charge-only.
2. Try a different USB port in the car if multiple are available.
3. Check the phone for a permission prompt allowing CarPlay/Android Auto access and accept it.
4. Restart both the phone and the car's infotainment system.
5. For wireless connections, forget and re-pair the Bluetooth connection between phone and car first.
6. Check for a car infotainment software update through the manufacturer.
7. Update the Android Auto app or ensure CarPlay settings are correctly configured in phone settings.
8. If the connection still fails after these steps, test the phone in a different car to isolate the issue.

Tools and parts

• USB cable (data-capable)

When to call a pro

If the connection fails in multiple cars after trying different cables and permissions, a technician can check the phone's USB port and software configuration.

Safety