Symptoms
- Password rejected even though you're sure it's correct
- Sign-in asks for a verification code that never arrives
- Account shows as locked or disabled
- Sign-in works on one device but not another
Likely causes
- CommonIncorrect password, often due to autofill or caps lockPassword managers or keyboards occasionally submit an outdated or mistyped password.
- CommonTwo-factor authentication code delayed or not receivedCodes rely on a trusted device or number being reachable at that moment.
- PossibleAccount temporarily locked after failed attemptsApple locks accounts as a security measure after repeated failures.
- PossibleAccount flagged for suspicious activitySign-ins from a new location or device can trigger extra verification.
- Less commonDate and time set incorrectly on the deviceWrong device time can interfere with secure authentication.
What to do
- Double check the password by typing it manually rather than relying on autofill, watching for caps lock.
- Request a new two-factor verification code and check all trusted devices and phone numbers on the account.
- Confirm the device's date and time are set to automatic.
- Use the 'Forgot password' or account recovery option if you're unsure of the current password.
- Wait at least an hour if the account shows as temporarily locked before trying again.
- Visit Apple's official account recovery page (appleid.apple.com) if standard sign-in keeps failing.
When to call a pro
If your account is locked for security reasons or account recovery takes days, that delay is intentional; only use Apple's official appleid.apple.com site or Apple Support, never a link from an unsolicited email or text.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.