Google account sign-in keeps failing

Symptoms

• Password rejected repeatedly despite being correct
• Sign-in asks for a verification you can't complete
• Account flagged with 'unusual activity' during sign-in
• Sign-in works in a browser but not on the phone's app

Likely causes

• CommonIncorrect password entryAutofill, old saved passwords, or caps lock commonly cause repeated failures.
• Common2-Step Verification code not received or expiredCodes sent by text or app can be delayed or time out quickly.
• PossibleGoogle's security system flagging the sign-in as suspiciousNew devices, locations, or networks can trigger extra verification steps.
• PossibleAccount recovery information (phone/email) outdatedIf your recovery phone or email changed, verification steps can fail.
• Less commonDevice date and time incorrectWrong device time can disrupt secure sign-in processes.

What to do

1. Type the password manually and double check for caps lock or autofill errors.
2. Request a new verification code and check all recovery phone numbers and email addresses linked to the account.
3. Confirm the device's date and time are set to automatic.
4. Try signing in through a web browser at accounts.google.com to see if the issue is app-specific.
5. Use Google's account recovery flow if you suspect the password itself is wrong or forgotten.
6. Wait a short period if the account shows a temporary hold, then try again.

When to call a pro

Only use Google's official accounts.google.com recovery flow; if the account remains locked after recovery attempts, use Google's official support/help center, never a link from an unsolicited email or text.

Safety