Symptoms
- Information hasn't updated even though it should have
- Numbers, messages, or content look days old
- Pull-to-refresh doesn't seem to change anything
- Other devices show newer information than this one
Likely causes
- CommonApp relying on a locally cached version of the dataApps cache content to load faster, which can go stale if not refreshed.
- CommonSync paused or disconnectedA sync setting turned off prevents new data from arriving.
- CommonWeak internet connection preventing updatesThe app may silently fail to fetch new data on a poor connection.
- PossibleApp needs to be manually refreshed or reopened fullySome apps only refresh data on a full relaunch, not a simple screen switch.
- PossibleOutdated app version with a data-refresh bugRefresh bugs are commonly patched in updates.
What to do
- Pull down on the screen to manually refresh, if the app supports it.
- Force-close the app completely and reopen it.
- Check your internet connection is active and stable.
- Check the app's sync setting is turned on.
- Clear the app's cache in phone settings.
- Update the app to the latest version.
- Log out and back in if the data still won't update.
When to call a pro
If data stays outdated across multiple apps and devices tied to the same account, contact that service's support, since the issue may be on their servers.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.