Symptoms
- App crashes immediately after the update
- App icon shows the update happened but tapping it does nothing
- Error message referencing a required OS version
- App worked fine before this specific update
Likely causes
- CommonUpdate requires a newer OS version than installedDevelopers periodically raise the minimum supported OS version.
- CommonUpdate didn't fully download or installAn interrupted update can leave the app in a broken state.
- PossibleCorrupted app data left over from the previous versionOld data structures sometimes conflict with a new version's expectations.
- PossibleBug in the new app version itselfA rushed or buggy release can affect many users at once.
- PossibleLow storage preventing full installationAn update needing more space than available can leave a partial install.
What to do
- Check your phone's OS version and compare to the app's minimum requirement on its store page.
- Check for a pending OS update and install it if needed.
- Delete and reinstall the app to force a clean, complete install.
- Check available storage space before reinstalling.
- Check the app's store reviews or support page for reports of the same issue with this update.
- Restart the phone before retrying.
- If the update is clearly buggy for many users, wait a day or two for the developer to release a fix.
When to call a pro
If the app requires a newer OS your phone can never receive due to its age, the app may simply no longer be usable on that device.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.