Symptoms
- Light ring doesn't light up when you say the wake word
- Speaker responds to app commands but not voice
- Red or muted light shown on top of device
- Works sometimes but misses commands in a noisy room
Likely causes
- CommonMicrophone muted with the physical buttonA mute button is easy to bump and shows a red light or ring when active.
- CommonLost Wi-Fi or internet connectionMost smart speakers process wake words locally but need the cloud to act on requests.
- PossibleToo much background noise or distance from the speakerMusic, TV, or fans nearby can mask the wake word.
- PossibleWake word sensitivity or volume setting too lowSome apps let you adjust how sensitive detection is.
- Less commonOutdated firmwareAn old firmware version can have wake-word bugs fixed in later updates.
What to do
- Check the top of the speaker for a mute indicator (often a solid red light) and press the mic button to unmute.
- Confirm the speaker has internet by asking it something simple or checking the app's device status.
- Move closer and speak clearly, then test again with any music or TV turned down.
- Open the companion app and check for a pending firmware update.
- Restart the speaker by unplugging it for 30 seconds.
- If available, adjust wake word sensitivity or response volume in the app settings.
- Remove and re-add the device in the app if the problem persists.
When to call a pro
If the mic light never turns on even when unmuted, the microphone hardware may have failed and the unit likely needs replacement or manufacturer repair.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.