Symptoms
- Saying the routine phrase does nothing
- Routine runs some actions but skips others
- Scheduled routine doesn't fire at the set time
- Routine worked before but stopped recently
Likely causes
- CommonTrigger phrase doesn't exactly match what you're sayingRoutines usually require a specific phrase; close variations won't trigger them.
- CommonOne device in the routine is offlineIf a smart plug or light in the chain lost connection, the whole routine can stall or partially fail.
- PossibleRoutine or account not synced after a recent app updateApp updates occasionally require you to reopen the routine to resync it.
- PossibleScheduled routine has the wrong time zone or day setA time-based routine that seems to not run may just be set for a different time or day than expected.
- Less commonConflicting routine with an overlapping triggerTwo routines with similar triggers can interfere with each other.
What to do
- Say the exact trigger phrase as written in the app, without extra words.
- Open the app and check that every device included in the routine shows as online.
- Open the routine in the app, review each action, and save it again to force a resync.
- For scheduled routines, verify the time, days, and time zone settings.
- Test each device in the routine individually via voice or app to confirm it responds on its own.
- Delete and recreate the routine if editing and resaving doesn't help.
- Check for and install any pending app or firmware updates.
When to call a pro
No professional needed; this is entirely app configuration. Contact the platform's support if routines fail account-wide.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.