Video doorbell won't ring the indoor chime

Symptoms

• Doorbell button press shows in the app but no sound plays inside
• Existing wired chime never rings after installing a video doorbell
• Phone gets notifications but the physical chime stays silent
• Chime worked at first but stopped

Likely causes

• CommonIn-app chime or notification setting turned offMost video doorbells have a separate toggle for the physical/indoor chime versus phone alerts.
• CommonExisting mechanical or wired chime incompatible with the doorbellSome video doorbells need a compatible transformer voltage or a specific chime kit to trigger a wired chime.
• PossibleWired doorbell transformer underpoweredVideo doorbells draw more power than old mechanical buttons; an old transformer may not supply enough voltage.
• PossiblePlug-in wireless chime out of range or unpairedA separate wireless chime accessory needs to be within range and properly paired.
• Less commonDo Not Disturb or scheduled quiet hours active in the appSome apps let you schedule silent hours that also mute the chime.

What to do

1. Open the doorbell app and confirm the indoor/physical chime toggle is turned on.
2. Check for a Do Not Disturb or quiet-hours schedule in the app and disable it for testing.
3. If using a plug-in wireless chime accessory, move it closer to the doorbell and re-pair it.
4. For wired setups, verify your transformer's voltage matches what the doorbell manufacturer requires.
5. Test the physical doorbell button press rather than relying only on the app's virtual test button.
6. Have someone else press the button while you listen at the chime location.
7. If the wired chime never worked, consider adding the manufacturer's plug-in wireless chime instead of the old hardwired one.

Tools and parts

• Voltage tester (for wired setups)

When to call a pro

If the transformer needs replacing or the wiring is unclear, call a licensed electrician rather than guessing at low-voltage wiring.

Safety