Symptoms
- App shows 'last seen' location from hours or days ago
- Location updates slowly or not at all
- Tracker shows offline in the app
Likely causes
- CommonLow battery on the trackerA dying battery reduces or stops location reporting to save power.
- CommonWeak cellular or GPS signal at the pet's locationDense trees, buildings, or basements can block signal.
- PossibleTracker out of subscription or service rangeSome trackers require an active cellular data plan to report location.
- PossibleApp or firmware needing an updateOutdated software can cause sync delays or failures.
- Less commonPhysical damage to the trackerChewing, water exposure, or impact can damage the unit.
What to do
- Charge the tracker fully and check the battery indicator in the app.
- Confirm your cellular data subscription for the tracker is active and paid.
- Take the pet (and tracker) to an open outdoor area and check for an updated location.
- Restart the tracker using its power or reset button.
- Update the app and tracker firmware to the latest versions.
- Check the tracker's housing for cracks or signs of water damage.
- Contact the manufacturer if it stays offline despite a full charge and active service.
When to call a pro
If the tracker won't report location at all despite a full charge, active subscription, and open sky, contact the manufacturer for warranty replacement.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.