Symptoms
- App shows no data for stretches of time
- Battery seems to drain overnight without recharging
- Heart rate or sleep data looks clearly wrong
Likely causes
- CommonRing not fully chargedA partially charged ring can stop tracking silently once it runs low.
- CommonPoor fit on the fingerA loose ring can lose skin contact needed for accurate sensor readings.
- PossibleApp not syncing in the backgroundPhone battery optimization settings can block background Bluetooth syncing.
- PossibleCharging contacts dirtySkin oils and lotion residue on the charging contacts can prevent a full charge.
- Less commonSensor malfunctionPhysical damage or manufacturing defects can cause persistent bad readings.
What to do
- Charge the ring fully on its dedicated charger and confirm the charging light behaves normally.
- Clean the ring's charging contacts and the charger itself with a dry cloth.
- Check your phone's battery settings to make sure the app isn't restricted from background activity.
- Confirm the ring fits snugly, since a loose fit can affect sensor contact.
- Force a manual sync from within the app.
- Restart both the ring (if possible) and your phone.
- Contact the manufacturer if data gaps continue despite full charges and good fit.
When to call a pro
If tracking gaps continue after charging, cleaning contacts, and confirming fit, contact the manufacturer since these are not user-repairable.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.