Symptoms
- App shows the tracker as offline or last seen long ago
- Tracker doesn't beep when triggered from the app
- Location hasn't updated even though the item moved
Likely causes
- CommonDead or removed batteryMost trackers use a replaceable coin cell that lasts under a year.
- CommonOut of Bluetooth range with no nearby network deviceThese trackers rely on nearby phones in the finder network to relay location.
- PossibleTracker not properly pairedA reset or phone change can break the original pairing.
- PossibleFinder network sharing turned off on nearby phonesThe tracking network relies on other users' devices having location sharing enabled.
- Less commonPhysical damage to the trackerWater or impact damage can disable the tracker permanently.
What to do
- Replace the battery with the correct coin cell type for your tracker.
- Check the app for the tracker's last known location and battery level.
- Move the tracker within Bluetooth range of your own phone to force a direct update.
- Re-pair the tracker in the app if it shows as disconnected.
- Confirm the app has location and Bluetooth permissions enabled on your phone.
- Wait longer in low-traffic areas, since the tracker depends on other nearby devices to relay location.
- Replace the tracker if it won't connect at all even at close range with a fresh battery.
Tools and parts
- Small screwdriver
Replacement coin cell batterySearch: “CR2032 battery for Bluetooth tracker”
When to call a pro
If a tracker won't connect at close range even with a fresh battery, it's likely failed internally and should be replaced.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.