Symptoms
- Transfer progress freezes partway through
- Error message during the transfer process
- Transfer completes but games or saves are missing
- Wireless transfer extremely slow
Likely causes
- CommonWeak or unstable Wi-Fi connection between consolesWireless transfers are sensitive to signal strength and interference.
- CommonNot enough free storage on the new consoleTransfer needs enough space for everything being moved.
- PossibleBoth consoles not updated to compatible software versionsMismatched versions can cause transfer errors.
- PossibleOld console's storage drive has errorsRead errors on the source console can interrupt the transfer.
- Less commonUSB or ethernet cable issue if using a wired transfer methodA faulty cable can cause a wired transfer to fail.
What to do
- Connect both consoles to the same Wi-Fi network or use a wired ethernet connection if supported.
- Check that the new console has enough free storage for everything being transferred.
- Update both consoles to the latest system software before starting.
- Keep both consoles powered on, connected to power, and close together during the entire transfer.
- If the transfer fails, try again after freeing space or improving the network connection.
- Consider transferring in smaller batches, like games only then saves, if the full transfer keeps failing.
- If a wired transfer method is available, try that as a more stable alternative to Wi-Fi.
Tools and parts
- Ethernet cable (optional)
When to call a pro
This is a software and network process and doesn't require professional repair unless the old console's drive appears to be failing.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.