Two-factor authentication code not received

Symptoms

• Code never arrives by email or text
• Code arrives but is rejected as invalid
• Long delay before the code shows up
• Repeated requests for a new code fail the same way

Likely causes

• CommonEmail delivery delay or code landing in spamVerification emails are sometimes filtered as spam or delayed.
• CommonEntered the code after it expiredCodes are typically valid for only a few minutes.
• PossibleWrong contact email or phone number on fileCodes go to whatever contact info is currently saved, even if outdated.
• PossibleCarrier or network delay for text message codesSMS delivery can occasionally lag behind.
• Less commonAuthenticator app out of sync with server timeCan cause otherwise valid codes to be rejected.

What to do

1. Check spam or junk folders for the verification email.
2. Request a new code rather than reusing an old one, since they expire quickly.
3. Confirm the contact email or phone number on the account is current and correct.
4. If using an authenticator app, make sure the device's date and time are set automatically.
5. Try requesting the code again after a few minutes in case of a temporary delivery delay.
6. Use a backup recovery method, like backup codes, if you saved them when setting up two-factor authentication.
7. Contact official account support if codes never arrive and no recovery method works.

When to call a pro

This is an account access issue handled through the platform's official account recovery support.

Safety