Symptoms
- Song or video shows as playing but no sound or progress
- Playback stutters, then stops
- App shows 'connecting' and never starts
- Works on one device but not another
Likely causes
- CommonCorrupted app cacheCached playback data can become stale or damaged.
- CommonWeak or interrupted internet connectionStreaming needs a stable connection to fetch content continuously.
- CommonApp needs an updateOlder versions can lose compatibility with the streaming service's servers.
- PossibleAccount session conflictBeing logged in on too many devices at once can interrupt playback on some plans.
- PossibleOutput device misconfiguredThe app or system may be sending audio to the wrong speaker or device.
What to do
- Check your internet connection speed and stability.
- Restart the app completely, closing it fully rather than just minimizing.
- Update the app to the latest version from its app store.
- Clear the app's cache from its settings menu, which won't delete your account or playlists.
- Sign out and back into your account.
- Check the system's audio output device is set correctly.
- Try playing on a different device to isolate whether it's the app or your account.
When to call a pro
If the issue is billing-related (like a lapsed subscription), contact the streaming service's account support.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.