Software, browsers & email

VPN won't connect

A VPN that fails to connect is usually blocked by a network restriction, an expired login, or an app that needs updating, rather than a fault on the VPN provider's end. Checking credentials and network settings resolves most cases.

Difficulty
Easy
Time
10–20 minutes
DIY cost
$0

Symptoms

  • VPN app shows 'connecting' and never finishes
  • Error message about authentication failing
  • Connects but internet stops working entirely
  • Worked before but suddenly stopped

Likely causes

  • CommonExpired login credentials or sessionMany VPN services require periodic re-login.
  • CommonNetwork blocking VPN trafficSome public Wi-Fi networks or workplaces actively block VPN connections.
  • CommonOutdated VPN appVPN protocols and servers update, and old app versions can lose compatibility.
  • PossibleWrong server selected or server temporarily downIndividual VPN servers can go offline for maintenance.
  • PossibleFirewall or antivirus blocking the VPN appSecurity software can mistakenly treat VPN traffic as suspicious.

What to do

  1. Confirm you have a working internet connection without the VPN active.
  2. Sign out and back into the VPN app.
  3. Try a different VPN server location within the app.
  4. Update the VPN app to its latest version.
  5. Restart the computer and router.
  6. Temporarily disable firewall or antivirus software to test if it's blocking the connection.
  7. Contact the VPN provider's support if the issue is isolated to their service.

When to call a pro

For a work VPN, contact your IT department, since they may need to whitelist your device or reset access.

Safety

Generally low risk

Generally low risk for a careful person. Stop if anything looks different from what this guide describes.

Related guides

Operator provides AI-generated troubleshooting information. It can be wrong. For safety-critical, electrical, gas, structural, medical, automotive safety, or other high-risk problems, consult a qualified professional.