Symptoms
- Password prompt reappears immediately after entering it correctly
- App asks to sign in every time it's opened
- Wi-Fi asks for the password repeatedly despite being correct
- Keychain or credential manager shows repeated failures
Likely causes
- CommonSaved password is outdatedIf the password was changed elsewhere, cached credentials no longer match.
- CommonCorrupted saved credential entryThe system's stored password can become corrupted and needs to be removed and re-entered.
- PossibleTwo-factor authentication required but not completedSome services silently expect a second verification step.
- PossibleAccount temporarily locked or flagged for security reviewRepeated failed attempts elsewhere can trigger this on the account side.
- Less commonClock or time zone setting on the device is wrongSome authentication systems reject sign-ins if the device time is significantly off.
What to do
- Confirm you're typing the current, correct password by testing it on the service's website directly.
- Delete the saved password entry for that app or network in your credential manager, then re-enter it fresh.
- Check the app or account for a two-factor authentication prompt you may be missing.
- Confirm your device's date and time are set automatically and correct.
- Restart the app or device after updating the saved password.
- Change the password entirely if repeated failures suggest it may have been compromised.
When to call a pro
If an account appears locked for security reasons, contact that service's official support rather than repeatedly guessing the password.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.