Symptoms
- Password rejected even though you're sure it's correct
- Account says it's been temporarily locked
- Repeated failed login prompts
- Message about unusual activity or a new device
Likely causes
- CommonForgotten or mistyped passwordCaps lock, autofill errors, or a recently changed password are common culprits.
- CommonAutomatic security lock after failed attemptsServices lock accounts temporarily after several wrong password attempts to prevent break-ins.
- PossibleTwo-factor authentication issueA lost phone, old backup codes, or a new SIM can block the second login step.
- PossibleAccount actually compromisedSomeone else may have changed the password or contact info after gaining access.
What to do
- Use the official 'Forgot password' link on the service's own site, never a link from an email or text you didn't expect.
- Check the email or phone number on file for a reset code or link, including spam folders.
- If two-factor authentication is blocking you, use a saved backup code if you have one.
- Wait out any temporary lockout window (often 15–60 minutes) before trying again.
- If recovery options are outdated, look for the service's account recovery form for locked-out or hacked accounts.
- Once back in, update your password to something unique and update your recovery email and phone number.
- Turn on two-factor authentication with an authenticator app rather than SMS if the service supports it.
When to call a pro
If the account was compromised and financial information is involved, contact the company's fraud or security support line directly.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.