Symptoms
- Saved passwords don't autofill on login pages
- New passwords saved on one device don't appear on another
- Extension icon shows it's logged out
- Sync status shows an error or is stuck
Likely causes
- CommonBrowser extension disabled or outdatedBrowser updates sometimes disable extensions or require manual re-enabling.
- CommonLogged out of the password manager accountA session timeout or password change can silently log the extension out.
- PossibleSite blocks autofillSome login forms are coded in a way that stops password managers from detecting the fields.
- PossibleSync disabled in settingsSync can be turned off per device without you noticing.
What to do
- Click the password manager's browser extension icon and confirm you're actually logged in.
- Check for a pending browser or extension update and install it.
- Open the password manager's settings and confirm sync is turned on for this device.
- Manually trigger a sync or refresh if the app offers that option.
- If autofill isn't working on a specific site, try copying and pasting the password manually as a workaround.
- Restart the browser completely, not just the tab.
- If the problem persists, uninstall and reinstall the extension, then log back in.
When to call a pro
If you're locked out of the password manager itself and don't have your recovery key, contact that company's support for account recovery steps.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.