Forgot the Wi-Fi password

Symptoms

• Can't remember the Wi-Fi network password to connect a new device
• No paperwork or sticker with the password can be found
• Password was changed at some point and never written down

Likely causes

• CommonPassword never recorded anywhereMany people set a Wi-Fi password once during setup and never write it down.
• CommonPassword was changed from the default on the router's stickerIf someone customized it, the label on the router will no longer be accurate.
• PossibleRouter was reset or replaced without updating notesA reset router reverts to a new default password different from what's remembered.

What to do

1. On a Windows computer already connected to the Wi-Fi, go to Network Settings, click the Wi-Fi network, then Properties, and enable 'Show password' next to the password field.
2. On a Mac already connected, open Keychain Access, search for the network name, double-click it, check 'Show password', and authenticate with your Mac login.
3. Check the sticker on the bottom or back of the router for a default network name and password, which works if it was never changed.
4. If no device is connected and no default sticker password works, log into the router's admin page using its IP address (often 192.168.1.1 or 192.168.0.1) with the admin login on the sticker, and view or reset the Wi-Fi password under wireless settings.
5. As a last resort, press and hold the router's reset button for about 10 seconds to restore factory settings, then set up the network and a new password from scratch.
6. Write the new password down somewhere accessible, like a password manager or a note near the router.

Tools and parts

• Computer or phone already connected to the network (if available)

When to call a pro

Not usually needed; if the router's admin page itself is inaccessible even after a reset, a home networking technician can help configure a replacement.

Safety