Symptoms
- Network name is missing from the Wi-Fi list on a phone or laptop
- Other nearby networks show up fine
- Network appeared before and vanished without changes
- Only one specific device can't see the network
Likely causes
- CommonRouter is off, restarting, or has no powerA network can't broadcast if the router itself isn't running.
- CommonNetwork name (SSID) broadcasting is disabled in router settingsSome people hide their network name for perceived privacy, which stops it appearing in scans.
- PossibleDevice is out of range or on the wrong Wi-Fi band5GHz networks have shorter range and may not appear as far from the router as 2.4GHz.
- PossibleDevice's Wi-Fi is turned off or in airplane modeA simple settings toggle is an easy thing to overlook.
- PossibleRouter recently reset, changing the network nameAfter a factory reset, the network reverts to a default name different from what you're searching for.
What to do
- Confirm the router has power and its lights show it's running normally.
- On the device, make sure Wi-Fi is turned on and airplane mode is off.
- Move closer to the router and scan for networks again.
- Check the router's admin page to see if 'SSID broadcast' or 'hide network name' is turned on, and disable it if you want the name visible.
- Restart the router by unplugging it for 30 seconds, then check again once it's fully back online.
- If the network was recently reset, look for a new default network name, often printed on the router itself.
- Try scanning with a different device to see if the issue is with one specific device's Wi-Fi hardware.
When to call a pro
Not usually needed for this issue.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.