Security & accounts

Email account sending spam without your knowledge

Contacts reporting spam or strange messages from your address usually means the account password was compromised, not that your device is infected. Changing the password and checking forwarding rules stops it quickly.

Difficulty
Easy
Time
20–30 minutes
DIY cost
$0

Symptoms

  • Friends say they got a strange email or link from you
  • Sent folder has messages you didn't write
  • Unfamiliar forwarding rule set up in your email settings
  • Login alerts from unfamiliar locations

Likely causes

  • CommonPassword compromised through reuse or a data breachAttackers often test leaked passwords from other sites against email accounts.
  • CommonPhishing gave away your login credentialsA fake login page may have captured your password recently.
  • PossibleMalicious auto-forwarding rule set up by an attackerAttackers sometimes add hidden rules to forward or send mail without full account takeover awareness.

What to do

  1. Change your email password immediately to something strong and unique.
  2. Check your email settings for any forwarding rules or filters you didn't create and delete them.
  3. Review connected apps and devices with account access and remove anything unfamiliar.
  4. Turn on two-factor authentication if it isn't already active.
  5. Check your sent folder and drafts for evidence of what was sent and to whom.
  6. Notify contacts who received suspicious messages not to click any links in them.
  7. Check any other accounts using the same password and change those too.

When to call a pro

If the account recovery options were also changed by the attacker and you can't get back in, use the email provider's dedicated hacked-account recovery process.

Safety

Generally low risk

Generally low risk for a careful person. Stop if anything looks different from what this guide describes.

Related guides

Operator provides AI-generated troubleshooting information. It can be wrong. For safety-critical, electrical, gas, structural, medical, automotive safety, or other high-risk problems, consult a qualified professional.