Symptoms
- Can't log into the router's settings page
- Default password no longer works
- Someone else set up the router and didn't share credentials
- Need to change Wi-Fi settings but locked out of admin panel
Likely causes
- CommonPassword was changed and forgottenAdmin passwords are set once during setup and rarely used again, making them easy to forget.
- CommonNever tried the default credentialsMany routers ship with default login info printed on a label that's easy to overlook.
- PossibleISP or previous owner locked the admin panelA router provided by an internet provider or set up by someone else may use unknown custom credentials.
What to do
- Check the sticker on the router itself for a default username and password.
- Try common defaults like admin/admin or admin/password if no sticker is present, searching the exact model if needed.
- If those fail, locate the small recessed reset button and hold it for about 10 seconds to factory reset the router.
- After a factory reset, log in using the default credentials from the sticker.
- Set a new admin password immediately and write it down somewhere safe.
- Reconfigure your Wi-Fi network name and password, since a factory reset erases these.
- Reconnect all your devices to the Wi-Fi with the new credentials.
Tools and parts
- Paperclip or pin for reset button
When to call a pro
If the router is provided and managed by your internet provider and a factory reset doesn't restore internet service, contact your ISP for reconfiguration help.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.