Symptoms
- Caller claims to be from Microsoft, Apple, or your internet provider
- Caller says your computer is sending out errors or viruses
- Request to install remote access software during the call
- Pressure to pay for a support plan or gift cards
Likely causes
- CommonCold-call tech support scamThese calls are unsolicited and rely on scaring you into granting access or paying money.
- PossibleSpoofed caller ID mimicking a real companyScammers can make the caller ID display a legitimate-looking company name or number.
What to do
- Hang up immediately; legitimate companies do not cold-call you about computer problems.
- Never install remote access software or give control of your computer to an unsolicited caller.
- Do not provide any payment information, gift card codes, or personal details.
- If you already granted remote access, disconnect from the internet right away and shut down the computer.
- Run a full antivirus scan and check for any unfamiliar software installed during the call.
- Change passwords for accounts you may have accessed or mentioned during the call, from a different device.
- Report the scam call to the FTC or your country's equivalent consumer protection agency.
When to call a pro
If remote access was granted or payment was made, a computer professional should check for installed remote-access tools or malware before you use the computer again.
Safety
Use caution
If you gave a scammer remote access or payment details, disconnect the computer from the internet and contact your bank immediately.