Symptoms
- Plugging in the charger does nothing
- No light or a red/error light on the charging port or cable
- Charging app shows an error or 'not charging'
- Worked at a different charger or outlet
Likely causes
- CommonCharging cable not fully latched into the portThe connector needs to click and lock in place; a loose connection won't start charging.
- CommonTripped breaker or dead outlet (home charging)Home Level 1/2 chargers draw significant power and can trip a breaker or GFCI outlet.
- PossibleCharging session needs to be started in an appMany public and some home chargers require starting the session through an app or RFID card, not just plugging in.
- PossibleCar set to a delayed or scheduled charge timeThe car may be plugged in correctly but waiting for a scheduled start time you forgot about.
What to do
- Unplug the cable, check the connector for damage, and plug it back in firmly until it clicks and locks.
- Check your home breaker panel or the outlet's GFCI reset button if using a home charger.
- Check the car's charging settings for a scheduled charge time that may be delaying the start.
- If using a public charger, confirm the session started in the charging network's app or by tapping an RFID card.
- Try a different outlet or charging station if available, to rule out a problem with that specific charger.
- Check the car's dashboard or app for any charging error codes or messages.
When to call a pro
If a different known-good charger also fails to charge the car, have a dealer or EV-certified electrician check the car's onboard charger and charge port.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.