Symptoms
- Cable stays locked in the port even after charging finishes
- Pressing the release button on the cable or fob does nothing
- Cable feels physically stuck, not just electronically locked
- Charging port door won't open with the cable removed if it does release
Likely causes
- CommonCar still lockedMost EVs electronically lock the charging cable in place until the car is unlocked, as a theft deterrent.
- CommonActive charging session not yet ended in the appSome public chargers keep the connector locked until the session is stopped through the network's app or card.
- PossibleFrozen or icy connector in cold weatherMoisture around the connector can freeze and mechanically stick the plug in place.
- Less commonFailed release latch or solenoidThe mechanical latch that releases the cable can fail electrically or mechanically.
What to do
- Unlock the car fully with the fob or app and try the release button on the charging cable or car again.
- If using a public charger, end the session through the charging network's app or by tapping your card/fob before pulling the cable.
- In cold weather, check for visible ice around the connector and gently warm the area (such as with a hair dryer at a safe distance) rather than forcing the cable.
- Look for a manual release procedure in the owner's manual, which some cars have specifically for this situation.
- Try locking and then unlocking the car again, which can reset the connector lock on some models.
- Avoid yanking or prying the cable forcefully, which can damage the port or connector.
Tools and parts
- Hair dryer (for ice, used at a safe distance)
When to call a pro
If the cable stays stuck after unlocking, ending the session, and clearing ice, have a dealer or EV technician check the release latch.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.