Symptoms
- Cable connects but no charging begins
- App shows an error when trying to start
- Charger's screen shows an error code
- Works at other stations but not this one
Likely causes
- CommonCharging network app or payment issueA declined card, expired session, or app glitch can prevent the charger from authorizing a session.
- CommonCharger itself is offline or malfunctioningPublic chargers can have their own hardware or connectivity problems unrelated to your car.
- PossibleCable not fully connectedA partially seated connector won't allow charging to begin even if the session started in the app.
- PossibleCar's charging settings blocking the sessionA charge limit already reached or a scheduled charge setting can prevent starting even at a working charger.
What to do
- Make sure the cable is fully plugged in and locked before starting the session in the app.
- Restart the charging network's app and try starting the session again.
- Check your payment method on file in the app for any issues like an expired card.
- Look at the charger's own screen for an error code or message, and try a different stall or charger at the same location if available.
- Check your car's charge limit and schedule settings to rule out the car itself blocking the session.
- If the charger consistently fails, report it through the network's app so it can be serviced, and try a different location.
When to call a pro
If your car also fails to charge at multiple different public stations, have a dealer check the car's onboard charger.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.