Symptoms
- Car doesn't begin charging at the time set in the app or dashboard
- Schedule shows as active but nothing happens
- Works sometimes but not consistently
- Time shown in the app doesn't match the car's clock
Likely causes
- CommonCable not plugged in before the scheduled timeA charge schedule only works if the car is already connected to power when the scheduled time arrives.
- CommonTime zone mismatch between app and carIf the car's clock or the app's settings are on a different time zone, the schedule can fire at the wrong actual time.
- PossibleConflicting settings between car and app schedulingSome cars have their own onboard schedule that can conflict with a schedule set in a phone app.
- PossibleCharge limit already reachedIf the battery is already at or above the set charge limit, the scheduled session may simply not be needed.
What to do
- Confirm the car is fully plugged in and locked well before the scheduled start time.
- Check that the car's clock and the app's time zone settings match your actual local time.
- If using both an app-based and an onboard vehicle schedule, disable one to avoid conflicts and use only one method.
- Check the current battery percentage against your charge limit; if already at or above it, no charging session is needed.
- Test by setting a schedule just a few minutes in the future to see if it triggers correctly.
- Update the car's software and the charging app if updates are available, since scheduling bugs are sometimes fixed this way.
When to call a pro
If a correctly configured schedule with matching time zones still doesn't trigger, contact the manufacturer's support or a dealer.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.