Symptoms
- Shifter or gear selector won't move out of Park
- Warning message about the brake or shifter appears
- Car is powered on but shifter is unresponsive
- Works after several attempts or pressing the brake harder
Likely causes
- CommonBrake pedal not fully pressedNearly all cars require the brake pedal to be firmly depressed before allowing a shift out of Park, as a safety feature.
- PossibleLow 12V battery voltageThe shift mechanism relies on the 12V system, and low voltage can prevent it from releasing the Park lock.
- PossibleShift-lock solenoid faultThis component physically allows the shift out of Park and can fail electrically or mechanically.
- Less commonSoftware or communication error between the shifter and the drive systemAn electronic gear selector relies on software communication that can occasionally glitch.
What to do
- Press the brake pedal firmly all the way down before attempting to shift.
- Turn the car fully off and back on to reset the system, then try shifting again with the brake pressed.
- Check the owner's manual for a manual Park-release mechanism, often located near the shifter, for use if the electronic system fails.
- Have the 12V battery checked if the car seems to lack power in other areas as well.
- Avoid forcing the shifter mechanically, since electronic selectors aren't designed for physical force.
- If the manual release doesn't work either, the vehicle may need towing rather than being forced.
Tools and parts
- Owner's manual for manual Park-release location
When to call a pro
If firmly pressing the brake and restarting doesn't release Park, have the vehicle towed to a dealer or EV-certified shop rather than forcing the shifter.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.