Symptoms
- Charging cable connector doesn't physically match the car's port
- Plug end doesn't fit the wall outlet
- Public charger uses a different connector type than your car
- Adapter you have doesn't seem to fit either side
Likely causes
- CommonDifferent DC fast-charging connector standardsNot all fast chargers and EVs use the same connector type, and a compatible adapter or a different charger location may be needed.
- CommonHousehold outlet type mismatchPortable Level 1 chargers may come with a plug that doesn't match every home outlet type without an adapter.
- PossibleWrong or damaged adapterUsing an incorrect adapter, or one that's damaged, can prevent a secure connection.
What to do
- Identify your car's charging connector type and the type used by the charger or outlet you're trying to use.
- Look for the manufacturer's official adapter for your specific connector mismatch, rather than an unofficial or generic one.
- For home use, confirm your portable charger's plug matches your outlet type, or have an electrician install the correct outlet.
- At public chargers, look for a different stall or nearby station with your car's native connector type if adapters aren't available on-site.
- Inspect any adapter you already own for damage or bent pins before assuming it should fit.
- Keep the correct adapter in your car if you regularly use charging networks with a different connector standard than your vehicle.
Tools and parts
Charging connector adapterSearch: “EV charging adapter matching your car's connector and the charger type you need”
When to call a pro
If you're unsure which adapter is correct or safe for your car, check with the manufacturer or dealer before buying a third-party adapter.
Safety
Generally low risk
Generally low risk for a careful person. Stop if anything looks different from what this guide describes.